Casino / Live
These Terms & Conditions set out the relationship between you and hw99 when you access our platform, make transactions, or use any part of our service. Reading them helps you understand what we commit to and what we expect from you — before anything else begins.
By opening an account on hw99, you confirm that you have read and accepted these Terms & Conditions in full. They apply each time you log in, deposit funds, place activity, or withdraw from your account wallet. Access to hw99 is subject to local law, and availability depends on the eligible regions where such access is permitted. When you use GrabPay or Bank Transfer as a deposit or withdrawal method, the transaction is governed both by these terms and by the relevant payment provider's own conditions. We do not override those provider rules. Your account wallet balance is held according to the rules stated here, and any discrepancy should be raised with our support team directly. We may update these Terms & Conditions when our services change or when regulatory requirements shift. The version currently in effect is always accessible after you log in — look for the Terms link at the footer of your account dashboard. Continued use of the platform after an update is published counts as acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact us to close your account.
These Terms & Conditions have a defined scope. They cover your account, the transactions you make, and the content you access through our platform. They do not extend to third-party services that operate under their own separate agreements.
All login activity, account creation, session management and account security fall under these terms. This includes device continuity when you switch between mobile and desktop sessions on your hw99 account.
Deposits and withdrawals processed through GrabPay, Bank Transfer, DuitNow or FPX are covered here. Transaction records are stored in your account wallet history and governed by the rules stated in this policy.
Games available in the lobby — including titles from Spadegaming, Joker, JDB and Pragmatic Play — are subject to these terms when accessed through your account. Game mechanics and prize structures are set by each individual game provider.
External payment providers, network operators and device platforms operate under their own terms. We are not responsible for how those third parties handle your data or transactions. Check those providers' own policies separately.
These Terms & Conditions are not one-sided. You have concrete steps available when you need to review your records, correct account details or raise a question. Your account dashboard — accessible after login — shows your transaction history, wallet balance and account settings in one place. If something in your record does not look right, you can submit a correction request through our support channel and we will check the details against our system. Raising a question about how these terms apply to your situation is straightforward: contact our support team via the live chat or email address listed on the Support page, describe the specific transaction or account event in question, and reference the date it occurred. We aim to respond with a clear position rather than a generic reply. Account closure is also your right — if you no longer accept the current terms, contact support to begin that process.
Log in and open the transaction history section of your account dashboard. Every deposit, withdrawal and wallet movement is listed there with a timestamp. GrabPay and Bank Transfer entries are labelled by method.
If your registered name, contact email or linked payment details need updating, navigate to account settings after login. Some changes require identity verification — follow the fields and instructions shown on that screen.
Contact our support team with the specific clause or transaction you want clarified. Include the account reference and date of the event so we can locate the record quickly and give you a direct answer.
If you choose not to continue under the current Terms & Conditions, contact support to request closure. Any remaining wallet balance will be handled according to the withdrawal rules stated in the policy at the time of closure.
If any part of these Terms & Conditions is unclear, or if a transaction or account event needs a policy explanation, you can reach us through the channels below. When contacting us, include your account reference and a brief description of the clause or situation you are asking about — this helps us give you a specific answer rather than a general one.
Open the chat widget from any page after login. Use this for quick questions about how a specific term applies to your account or a recent transaction.
Send a detailed query to our support email address, listed on the Contact page. Include your account ID, the relevant term or transaction date, and the question you need answered.
The current version of these Terms & Conditions is accessible in the footer of your account dashboard after login. Check there first if you want to read the policy in full before contacting us.
hw99 holds your account data according to the practices described in these Terms & Conditions and our separate Privacy Policy. Understanding both documents gives you a complete picture of how your information is stored and used.
Account information you submit — including payment method details for GrabPay or Bank Transfer — is stored for the purpose of running your account and processing transactions. We do not sell your personal data to third parties. Retention periods are stated in the Privacy Policy linked from your account dashboard.
We use session cookies to keep you logged in across page changes and to preserve your account state when you switch between game categories. You can manage cookie preferences through your browser settings, though disabling them may affect how the platform functions during your session.
Your account is protected by login credentials you set. If you believe your access has been compromised, contact support immediately and follow the account recovery steps shown on the login screen. Do not share your password with anyone, including our support team — we will never ask for it.
If you want to request a change to how your data is handled, or if you believe an error has been made, email our support team with your account reference and the specific record or data point in question. We will respond in line with the process described in the Privacy Policy.
These questions cover the situations Malaysia account holders ask about most when it comes to these Terms & Conditions.
They apply from the moment you create an account and continue for every session, transaction and interaction after that. Using GrabPay, Bank Transfer or FPX to move funds through your wallet is covered. Accessing game content from studios like Spadegaming or Pragmatic Play through the lobby is also within scope.
We publish the current version in the footer of your account dashboard after login. We may also send a notification to your registered contact when a significant change is made. Continuing to use the platform after an update is published means you accept the revised terms.
Yes. While hw99 Terms & Conditions cover how your account wallet handles these transactions, GrabPay and Bank Transfer each operate under their own provider terms. We apply our policy at the account level; the payment provider applies theirs at the transfer level. Check both if a discrepancy arises.
You can stop using the platform and contact our support team to request account closure. Any wallet balance remaining at the time of closure will be handled according to the withdrawal rules in the policy version active at that point. Contact us via live chat or email to start the process.
Your transaction history is available in your account dashboard after login — every wallet movement, GrabPay deposit and Bank Transfer withdrawal is listed there with timestamps. If you need a formal record beyond what the dashboard shows, contact our support team with your account reference and the date range you need.
Third-party services — including external payment providers and device operating systems — operate under their own agreements. Game mechanics and prize structures for titles from JDB, Joker and other studios are governed by those providers. Our terms cover your account relationship with hw99; external rules run alongside, not underneath, them.