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This Privacy Policy explains what data hw99 collects when you use our platform, how we store it, and what choices you have over it. Your account details, wallet activity and session data are handled according to the practices set out here — applicable where local law and eligible regions permit.
When you open an account with hw99, we collect the information you provide during registration — your email address, contact details and any identity verification documents required to activate your wallet. We also log session activity: pages visited, games launched, and device type, so we can keep your lobby state consistent across sessions. Transaction records tied to payment methods such as GrabPay and Bank Transfer are retained to support account reconciliation and to resolve any wallet queries you raise with support. We do not sell your personal data to third parties for their own marketing. Cookies placed on your browser help us remember your login state and preferred lobby view; you can adjust cookie permissions through your browser settings at any time. Data collected through Touch 'n Go eWallet or DuitNow flows is subject to those providers' own terms, and we recommend reviewing their policies where relevant. We retain account data for as long as your account remains active or as required by applicable law in your region. Where local law sets a shorter or longer retention window, that requirement applies instead.
This policy covers data processed directly by hw99. It does not extend to third-party services linked from our platform — each has its own data practices. Review the table below to understand what falls inside and outside the scope of this document.
Login credentials, session tokens and device identifiers used to authenticate your account fall fully within this policy. We control how they are stored and how long they are kept.
Records of deposits and withdrawals processed through our platform — including GrabPay and Bank Transfer — are covered here. The payment provider's own data handling sits outside our policy scope.
Behavioural data collected via cookies on hw99 pages is covered by this policy. You can manage cookie preferences in your browser. Game content delivered by studios such as Pragmatic Play operates under their respective data terms.
External links, partner sites and payment-processor portals operate under their own privacy frameworks. Once you leave hw99's domain, this policy no longer applies and we have no control over how those services handle your data.
You have several concrete options available to you under this Privacy Policy. You can request a copy of the personal data we hold against your account — this includes your registration details, wallet history and session logs. If any information is inaccurate, you can ask us to correct it by contacting support with the specific fields you want updated. Where you believe data is being held beyond the retention window that applies in your region, you can raise a formal query and we will review it. Account deletion requests are handled through our support channel; note that some transaction records may need to be retained to meet applicable legal obligations even after an account is closed. None of these actions require legal representation — a message to support with your account email and a clear description of your request is enough to start the process.
Contact support with your registered email to request a data summary. We will confirm what is held on your account and provide it in a readable format within the timeframe shown in the support acknowledgement.
If your name, contact number or identity document on file is wrong, send the corrected version through the support channel. We will update the record and confirm once the change is applied.
Questions about retention periods, what data is shared with payment processors like GrabPay or Bank Transfer, or how cookies work on your device can all be submitted through the support contact path listed on this page.
To close your account and request data removal where permitted by law, contact support directly. Wallet balances must be cleared before closure, and some transaction logs may be retained as required under applicable regulations.
For any privacy-related question — data access, correction requests, cookie settings or account closure — reach our support team through one of the paths below. Include your account email and a brief description of your request so we can route it to the right person without back-and-forth.
Open the chat widget from your account dashboard for real-time support. Have your registered email ready when you start the conversation.
Send your data request or policy question to our support email address shown in the Contact section of your account settings. We respond in the order requests are received.
Some account data — such as your wallet history and registered contact details — is visible directly in your dashboard after login. Check there first before raising a support request.
Our data handling practices are built around four areas: what we collect, how long we keep it, who can access it and how you can change it. Each area is described below so you have a clear picture of how your information moves through the platform.
Cookies on hw99 pages keep your login state active and remember your last lobby view. You can clear or block cookies through your browser settings at any time; doing so will require you to log in again on your next visit.
Your account password is stored in hashed form and is not visible to support staff. If you suspect unauthorised access, change your password immediately through the account settings page and contact support to flag the session.
Active account data is retained while your account is open. After closure, transaction records tied to GrabPay, Bank Transfer or other payment flows may be held for the period required under applicable local law before deletion.
When this policy is updated, the revised version is published on this page with the effective date noted at the top. Continuing to use the platform after a published update means you have reviewed the new version.
These are the questions we hear most often from account holders about how their data is handled on hw99. If your question is not covered here, reach out through the support paths listed above.
We collect the details you enter during registration — email address, contact number and any identity documents required to verify your wallet. Session and device data is also logged to keep your account state consistent across logins on different devices.
We do not sell your data for third-party marketing. Payment processors such as GrabPay and Bank Transfer receive only the transaction data needed to process your deposit or withdrawal. Each processor handles that data under their own terms, which we recommend reviewing separately.
Contact support through live chat or email with your registered account email and a note that you are requesting a data summary. We will confirm what records are held and share them in a readable format within the timeframe stated in our acknowledgement reply.
Yes. Submit a deletion request through support after clearing any remaining wallet balance. Some transaction records tied to GrabPay, Bank Transfer or other payment rails may need to be kept for the period required by applicable law even after your account is closed.
Cookies placed on your browser maintain your login session and save your last lobby view so you return to where you left off. You can manage or clear cookies through your browser settings. Blocking all cookies will require you to log in manually on each visit.
The updated policy is published on this page with the effective date shown at the top of the document. We do not notify each account holder individually, so checking this page after any account-related communication is the clearest way to stay current with any changes.