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These legal terms set out how hw99 operates this platform, what we expect from each account holder, and what you can expect from us — covering data handling, payment transactions through GrabPay and Bank Transfer, and access conditions that apply where local law permits.
This policy applies to every account registered through hw99, and it governs how we collect, hold and use account information — including transaction records linked to GrabPay deposits and Bank Transfer activity. Access to this platform depends on local law and is available only in eligible regions where such services are permitted. We do not extend coverage to accounts created in regions where access is restricted under applicable law. Any data shared during account creation — email address, payment method selection and wallet identifiers — is held in line with the retention schedule described in the Trust section below. Where you use a local payment rail such as GrabPay or Bank Transfer, the transaction record is visible inside your account wallet after login. We do not share individual payment records with third parties except where required by law or where you have explicitly requested a support action that involves disclosing a transaction reference. Changes to this policy will be reflected on this page; the current version is always the one shown here. If anything in these terms conflicts with a prior communication, this page takes precedence.
Not every part of your experience on hw99 falls under this single policy. The four areas below clarify what is inside scope, what is outside it, and why the distinction matters for your account.
Login credentials, session behaviour and device continuity on hw99 are covered. If your account is flagged for access review, the steps to resolve this are shown inside your account dashboard after login — not through this policy page.
Payment records linked to GrabPay deposits and Bank Transfer actions fall within scope. The transaction reference, amount and status are stored in your account wallet. Fee structures set by the payment provider itself are outside the scope of this policy.
Game titles from Spadegaming, Joker, JDB and Pragmatic Play are presented as lobby content. Content availability may vary by region; what you can access depends on local law and the eligible region settings applied to your account at the time of login.
External payment processors, banking partners and network providers operate under their own terms. hw99 is not responsible for the privacy or data practices of those third-party services — review their policies separately if you have questions about how they handle your data.
This policy gives each account holder concrete steps — not just abstract assurances. If you want to review what data we hold, the starting point is your account dashboard, where login history, wallet transactions and profile details are visible after authentication. Correcting a detail such as a registered email address follows the account settings path shown there; if the field is locked, contact support directly with the correction request. Raising a question about how your data is used, or requesting that a record be reviewed, can be done through the support channel listed in the Support section of this page. We will acknowledge the request and follow up through the contact method on your account. Every action in this list is available to all account holders regardless of which payment method — GrabPay or Bank Transfer — is linked to the account.
Log in to hw99 and open the account dashboard. Transaction history, session logs and profile data are displayed there. No separate request is needed to view your own records — they are accessible to you directly.
Open the account settings path after login. Fields such as registered email can be edited directly where the form allows it. For locked fields, submit a correction request through support with the updated detail and your account reference.
Send the question through our support contact channel. Include your account reference and the specific policy area you are asking about. We will respond through the contact method registered on your account.
If a transaction record linked to GrabPay or Bank Transfer appears incorrect, raise it through support. Include the transaction reference visible in your wallet. The support team will review and respond with the outcome.
Policy questions, data requests and account access concerns can all be directed through the support paths below. Choose the channel that suits how you are contacting us — all three routes reach the same team.
Open the chat widget from any page on hw99. State that your question is about the legal policy or your account data. The team will escalate to the correct handler if needed.
Send your policy or data question to the support email address shown in your account dashboard after login. Include your account reference and the policy section your question relates to.
Many policy actions — reviewing records, checking transaction status, updating profile fields — can be completed without contacting support at all. Log in and check the dashboard first.
Account security and data handling on hw99 follow a consistent set of practices applied to every registered account. Session data, cookie preferences and payment identifiers linked to GrabPay or Bank Transfer are not shared with marketing third parties. The current state of your cookie settings is shown in your account dashboard after login, and you can adjust preferences there. Data is retained for as long as your account remains active, and for the period required by applicable law after closure — the exact retention period depends on the legal requirements of your eligible region.
Account data — including wallet records for GrabPay and Bank Transfer — is stored securely and accessed only for account operation, support requests or legal compliance. We do not sell account data to third parties.
Cookies on hw99 support session continuity and account authentication. Your current cookie preferences are visible after login in the account dashboard. Adjusting them may affect how certain features of the lobby behave on your device.
Data linked to an active account is retained for the life of the account. After closure, retention follows the period required by local law in your eligible region. The specifics depend on applicable legal requirements at the time of closure.
To request a data correction or deletion where permitted by applicable law, contact support through the channels listed above. Include your account reference. The team will confirm eligibility and the steps that apply in your region.
The questions below cover what we hear most often about this policy — from how data is stored to what happens when an account is closed. If something is not answered here, reach out through the support channel.
Yes. Transaction records linked to GrabPay deposits and Bank Transfer activity are covered by this policy. The record, reference number and status are stored in your account wallet and visible after login. The payment provider's own terms govern the processing side of each transaction.
Log in to hw99 and open the account dashboard. Login history, wallet transaction records and profile details are displayed there. No separate request is needed to view your own account data — it is available directly after authentication.
Corrections to unlocked profile fields can be made directly in account settings after login. For locked fields or deletion requests, contact support with your account reference. Whether deletion is available depends on applicable law in your eligible region — the support team will confirm what applies.
After account closure, data is retained for the period required by local law in your eligible region. The exact duration depends on the legal requirements that apply at the time of closure. You can ask the support team for specifics relevant to your region.
This policy covers how hw99 handles your account data and access conditions. Game content from Spadegaming, Joker, JDB and Pragmatic Play is presented in the lobby subject to regional availability. The studios operate under their own terms regarding game mechanics and content — those terms are separate from this policy.
Use the live chat widget on hw99 or send a message to the support email shown in your account dashboard. Include your account reference and the specific section of the policy your question relates to. The team will follow up through the contact method registered on your account.